Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase.

Return Eligibility

Returns may be requested within 30 days of delivery if:

• The item is unused.
• The item is in its original packaging.
• The item is in resalable condition.
• Proof of purchase is provided.

 

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

• Order number
• Description of issue
• Clear photographs of the item

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method.
• Refunds are typically processed within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact

Email: support@atomelle.com